Louise Downe Good Services: How to Design Services That Work - indir bedava kayıt olmadan

Good Services: How to Design Services That Work

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Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't.A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

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1 Ocak 1980 4 Ocak 2017 Financial Times/ Prentice Hall Positive Notebook Independently Published 1 Haziran 2018 Gazi Kitabevi; 1. baskı John Wiley & Sons Inc Kolektif Bob de Great Philip M. Parker Icon Group International 5 Ocak 2017 Intl Business Pubn PRENTICE HALL 1 Ocak 2015 Ekin Basım Yayın 3 Ocak 2017

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